Customer Service Apprentice

Introduction

Earn while you learn with WP Group. Are you looking to start your career with a company that will invest in your future?

We are looking for an enthusiastic Apprentice to join our Commercial team. This is a fantastic opportunity to gain hands-on experience while working towards a nationally recognised Level 2 Apprenticeship.

About the Employer

WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels.

Being owned by one of Brazil’s largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships.

We are proud of our People and culture and are always looking for enthusiastic and positive individuals to join and develop in our inclusive workplace.

What You'll Do

• Providing excellent customer service by phone and email
• Supporting customers with enquiries and orders
• Learning about WP Group products and services
• Updating customer information using our CRM system
• Supporting sales activity by identifying new opportunities
• Building relationships with customers
• Working alongside our experienced commercial team

Training Outcome

Long term future career prospects in Customer Service.

Skills Required

• Communication skills
• Organisation skills
• Customer care skills

Qualifications

• Essential - GCSE - English - Grade 4 or above
• Essential - GCSE - Maths - Grade 4 or above

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday 08:30 - 17:30

Expected Duration: 1 Year

Training Provider: SOUTH HAMPSHIRE COLLEGE GROUP