Customer Service Apprentice

Introduction

As our Customer Service Apprentice, you will work within a small team to build strong relationships with customers, deliver a consistently high standard of service, and confidently upsell and cross-sell. You will actively promote our services, support new customers, and contribute towards achieving and exceeding sales targets.

About the Employer

Cash Generator is a UK based national retailer. The company is primarily a Buy and Sell store with it’s core business is the buying and selling of second hand, graded and new goods, mainly electrical and entertainment products.

What You'll Do

The successful Apprentice will start work immediately and will be on an extended trial prior to enrolment in October 2026. This is to ensure suitability for both parties before committing to formal Apprenticeship training.

• Handle and resolve customer enquiries professionally, both face to face and over the telephone, ensuring a positive experience at every stage
• Process customer payments accurately and efficiently using the till system
• Carry out regular stock rotation to maintain product quality and availability
• Support product testing and provide informed advice to customers where appropriate
• Promote new product lines and special offers through social media platforms
• Maintain shop floor and window displays to a consistently high standard
• Complete general housekeeping duties to ensure a clean, safe, and welcoming environment
• Actively promote additional products and services, identifying opportunities to upsell and cross-sell

Training Outcome

• Possible permanent contract upon successful completion of the Apprenticeship and further enhanced industry based training.

• An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.

• Transferable skills that are invaluable in the wider world of work.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• Physical fitness

Qualifications

• Essential - GCSE - English - 4/C or above
• Essential - GCSE - Maths - 4/C or above

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Shift patterns to be confirmed. Operating hours are Monday - Saturday, 9.00am - 5.00pm.

Expected Duration: 1 Year

Training Provider: TEC PARTNERSHIP