Customer Service Apprentice
Mattishall Golf Club Ltd, Mattishall, Norfolk
Customer Service Apprentice
£16,640 a year
Mattishall Golf Club Ltd, Mattishall, Norfolk
- Full time
- Permanent
- Apprenticeship programme
Posted 1 week ago, 14 Jul | Get your application in now before you're too late!
Closing date: 31-07-2026 (In 7 days)
Job ref: None
Location ref: Mattishall, Norfolk
Full Job Description
Introduction
To assist with the smooth and efficient day to day business activities at the academy and clubhouse. To give a polite and efficient service and support to members and customers.About the Employer
Mattishall Golf club is located between Dereham and Norwich and is a club which provides lots of golfing options for players of all abilities and ages. Mattishall Golf Club provides a modern clubhouse which overlooks a 9-hole course that challenges experienced players, but is also a great course for those new to the game. Our driving range has six covered bays for you to learn, practice and play on.What You'll Do
- To support the general manager in the day to day running of the club
- Be responsible for own training and development ie first aid
- To assist with marketing ideas and initiatives
- Support and work alongside the club professionals
- Assist with maintaining stock levels within the pro shop and catering facilities and ensure stock is maintained. Assist with stock-take quarterly on shop sales stock. Annual stock-take required (31st October) for accounting of all stock
- Liaise with suppliers
- Work to encourage new members both to the Golf Club and Academy
- Update manager with changes required with EPOS Now and liaise with EPOS Now with any issues
- Ensure Trackman updates are on the system and liaise with Trackman with any issues, marketing new courses
- Input into communications with members through personal contact, weekly members club systems emails and quarterly newsletters to all club users
- Maintain course etiquette and rules.
- To be aware of fire drills and health and safety
Training Outcome
- Potential full-time employment.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Logical
- Team working
- Patience
Qualifications
- Desired - GCSE - English - 4
- Desired - GCSE - Maths - 4
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday - Sunday, shift rota to be confirmed.
Expected Duration: 1 Year
Training Provider: POULTEC TRAINING LIMITED