Customer Service Apprentice

Introduction

As an Apprentice Sales Order Processor / Customer Service Assistant, working alongside an experienced team, gaining valuable experience in a busy office environment.

You will play an important role in ensuring customer orders are processed accurately, customers receive excellent service, and orders are delivered efficiently.

About the Employer

We are an international provider of professional video and broadcast equipment, with offices in the UK and EU. Our high-quality stock includes camcorders, lenses, sound equipment, lighting gear, and a wide range of camcorder accessories.

What You'll Do

This is an excellent opportunity for someone looking to start a career in customer service, sales administration and business operations.

Throughout your apprenticeship, you will develop skills in: 

• Customer service and professional communication 
• Sales order processing and administration 
• Order management and logistics coordination 
• Working with suppliers and courier companies 
• Business systems and stock management 
• Time management and organisation 
• Problem solving and teamwork 

Key responsibilies: 

With full training and support, you will learn to: 

• Process and check customer orders accurately 
• Contact customers when additional information is required to complete an order 
• Keep customers updated on the progress of their orders 
• Respond to customer enquiries by phone and email in a friendly and professional manner 
• Assist customers with general service enquiries and resolve issues where appropriate 
• Work closely with the warehouse and dispatch teams to ensure orders are being processed and shipped on time 
• Help arrange courier collections and deliveries, including booking shipments and preparing shipping documentation 
• Communicate with suppliers regarding stock availability, deliveries and order queries 
• Update internal systems with accurate customer and order information to maintain a clear audit trail 
• Support the sales and purchasing teams with day-to-day adimistrative tasks 
• Assist with returns, exchanges and after-sales support 
• Carry out general office duties to support the smooth running of the business 

Training Outcome

• Long-term growth within the company
• Skill development opportunities
• Job security

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Creative
• Initiative
• Friendly and polite
• Enjoys helping people
• Keen to learn and develop
• Reliable and punctual
• Enthusiastic
• Willing to learn new software
• Positive

Qualifications

• Desired - GCSE - English - C/4/Pass
• Desired - GCSE - Maths - C/4/Pass

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday Between 9:00am - 5:30pm

Expected Duration: 1 Year 6 Months

Training Provider: SR APPRENTICESHIPS LIMITED