Customer Service Apprentice
Crawfords Group (Billingshurst), Roundstreet Common, West Sussex
Customer Service Apprentice
£16,640 a year
Crawfords Group (Billingshurst), Roundstreet Common, West Sussex
- Full time
- Permanent
- Apprenticeship programme
Posted 2 weeks ago, 8 Jul | Get your application in now before you miss out!
Closing date: Today!
Job ref: None
Location ref: Roundstreet Common, West Sussex
Full Job Description
Introduction
As an Apprentice Customer Service Representative, you will become a trusted point of contact for our customers, supporting them with enquiries and needs. You’ll also gain experience handling more complex or technical customer queries and help ensure a smooth and professional customer journey from start to finish.
About the Employer
Crawford's Agricultural Machinery, was founded in October 1980 by Bob Crawford, initially focused on the buying and selling of used farm machinery. Over the years, their expertise has evolved, and they now specialise in sales, servicing, and parts for farm machinery and 4×4 vehicles. They are proudly serving customers across Essex, Hertfordshire, Kent, West Sussex, Surrey, Hampshire, Berkshire and beyond and provide the best products, expert advice, and reliable aftersales support.
What You'll Do
- Serve as the first point of contact for customer service enquiries
- Communicate effectively with internal departments and customers to resolve queries
- Maintain up-to-date product and technical knowledge
- Support continuous improvement in the customer experience
- Provide timely and accurate quotations and process orders
- Work collaboratively with colleagues to meet service standards and customer expectations
Training Outcome
- Level 3 in Customer Service
- Level 3 Business Admin
- Team Leader
- Mentor for other Apprentices
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Team working
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - 4
- Essential - GCSE - Maths - 4
Course Information
Course: Customer service practitioner (level 2)
Level: 2
Route: Sales, marketing and procurement
Apprenticeship Level: Intermediate
Working Arrangements
Working Week: Monday - Friday, 8.00am - 5.00pm (overtime as required and alternate Saturdays as agreed)
Expected Duration: 1 Year
Training Provider: GTG TRAINING LIMITED