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Customer Service Agent

Pertemps, Andover, Hampshire

Customer Service Agent

£24000 - £25500 per annum

Pertemps, Andover, Hampshire

  • Full time
  • Contract

Posted 2 weeks ago, 8 Jul | Get your application in now before you miss out!

Closing date: 05-08-2026 (In 12 days)

Job ref: 365206404

Location ref: Andover, Hampshire

Full Job Description

Customer Service Agent 

Pertemps are recruiting for multiple, Customer Service Advisors to join a leading Health Services Provider. The successful candidates will be able to deliver a high level of customer care and handle sensitive situations. You must have an empathetic disposition and have a natural enthusiasm for assisting people in complex situations.

This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

Responsibilities as a Customer Service Advisor:

  • Providing frontline telephone and email support to ensure a smooth journey and high-quality care.

  • Booking appointments for customers as required.

  • Dealing with enquiries, answering queries, calls and escalating to relevant departments.

  • Deal with a high volume of calls and emails each day.

  • Appropriately and sensitively deal with professionals, customers and clients.

  • Always adhere to strict policies regarding confidentiality and compliance.

  • Identify and escalate any issues to a relevant supervisor.

  • Ensuring all information is recorded accurately on your system.



Requirements:

  • A minimum of 2 years relevant customer service and support experience.

  • Experience of using databases and a proficient IT user.

  • Outstanding verbal and written communication skills.

  • Experience working in a fast paced, customer handling environment.

  • Clear understanding of confidentiality and handling sensitive information.

  • Self-sufficient and a problem solver.

  • Happy to undertake a DBS check.

 

The Role:

Fully remote, home based (all IT equipment will be provided).

  • Monday – Friday, 9am – 5pm with 1 hour for lunch.

  • Salary of £24,000 - £25,500 depending on experience.

Direct job link

https://www.jobs24.co.uk/job/customer-service-agent-127084672

About this company

Pertemps

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