Customer Service Agent

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Customer Service Agent who will act as the first point of contact for all Mitie clients, providing exceptional service and ensuring that all customer requests are logged and managed accurately. Role Responsibilities:

• Serve as the first point of contact for Mitie clients, delivering a high standard of customer service.
• Use internal systems to record, manage, and track jobs, ensuring all details are entered accurately.
• Raise service requests and ensure they are routed to the correct department.
• Advise customers via telephone and email on processes, entitlements, and service expectations.
• Liaise with internal departments to ensure workflows are completed in a timely manner.
• Maintain a professional and helpful approach in all customer interactions.
  
  Applicants must meet the below defined requirements for the role.
• Previous experience in customer service, ideally within a customer-facing or call-centre environment.
• Strong IT skills, including confident use of Microsoft Office and email systems.
• Excellent communication skills with the ability to deliver clear and professional responses.
• Ability to work as part of a team while taking ownership of personal workloads.
• Strong attention to detail and the ability to maintain accurate records.
  
  Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
• Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.