Customer Service Advisors
NEXT Retail Ltd., Barnby Dun, Doncaster
Customer Service Advisors
Salary not available. View on company website.
NEXT Retail Ltd., Barnby Dun, Doncaster
- Part time
- Permanent
- Onsite working
Posted today, 14 Nov | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
Job ref: 8f1f06318dc345148e31a56b17dec4e5
Location ref: Barnby Dun, Doncaster
Full Job Description
NEXT reaches a global community of over 8 million customers. As our Home department expands, we are looking for Customer Service Advisors to join our Doncaster team.
In this role, you will handle furniture queries and escalations, providing dependable resolutions that ensure customers feel supported from start to finish. You'll be part of a knowledgeable, collaborative team dedicated to ensuring every customer feels heard and valued.
What You'll Do
You will focus on delivering high-quality, helpful service without sales pressure. You will have the autonomy to make decisions and provide solutions across phone, email, live chat, and WhatsApp.
Manage a variety of customer inquiries, from product questions to after-sales support.
Resolve issues promptly and effectively, ensuring every query concludes with a positive resolution.
Think constructively on your feet to turn challenging situations into great customer experiences.
We invest in your development from day one:
Comprehensive Training: Three weeks of structured onsite onboarding focused on retail support, followed by individual coaching.
Ongoing Guidance: Continued mentoring from experienced team managers as you transition into online support.