Customer Service Advisor x 2 Posts

Customer Service Advisor x 2 Posts

Job Summary

Contract Type: Permanent

Working Pattern: Full time

Advert Start Date: 03/09/2026

Advert End Date: 17/09/2026 12:00

Salary: £29,542 pa

Hours per week: 37

Job Category: Admin/Secretarial/Customer Services

Vacancy ID: 301438

Employment Location: Town Hall, South Shields

Post Number: CO04826

Number of posts: 2

Closing date: 17 Sep

Further Information

Customer Service Advisor x 2 Posts

(Town Hall, South Shields)

£29,542 pa

Hours of Work

Monday to Friday, 09:00 - 17:00 but must be able to cover all shifts from time to time ranging between 08:00 and 18:30

You will provide an excellent customer focused service by delivering consistently high quality assistance to our customers by answering and resolving their enquiries as the first point of contact, and dealing with their requests for service efficiently and effectively.

This role is based within our Housing Contact Centre at the Town Hall, South Shields. Hybrid working is available.

For an informal discussion about this post, please contact Lynsey Robertson, Housing Customer Service Manager on .

We offer an excellent benefits package and further information is available here - website link hidden for privacy.

We do not currently offer skilled worker visa sponsorship.

To view our Privacy Notice please visit: website link hidden for privacy.

Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing date: Noon, Thursday 17 September 2026.

Supporting documents

• Customer Service Advisor (Contact Centre) JD - 19.09.25.docx (63.72 KB)


• Customer Service Advisor (Contact Centre) PS - 19.09.25.doc (226.5 KB)


• Customer Services Advisor SI - 02.09.26.docx (81.74 KB)

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