Customer Service Advisor - Sevenoaks, Kent

Customer Service Advisor - Sevenoaks, Kent FM Conway is looking to recruit a proactive and service-focused Customer Service Advisor to join our Aggregate and Asphalt division. As our Customer Service Advisor , youll play a vital role in delivering excellent service by providing clear and timely updates to customers regarding deliveries and collections, managing a high volume of inbound calls and enquiries, and proactively influencing customer relationships through effective delivery window negotiations. This is a full-time, permanent role based from our head office in Sevenoaks, Kent, working Monday to Friday, 8:30to 17:00. The duties of the Customer Service Advisorrole will include: Proactively influencing customer relationships through effective delivery window negotiations Maintaining a service-focused approach by being responsive to customer needs Ensuring compliance with service level standards and contributing to their improvement Building strong relationships with customers

and internal teams to support service delivery Managing time effectively to meet daily and weekly deadlines Working collaboratively to support the team during periods of low resource What skills and experience do you need? As our Customer Service Advisor , you will be confident on the phone, comfortable working within a fast paced environment and able to work well within a team. Peak times will include dealing with calls, emails and orders therefore, you will need to have a positive hands-on approach. Experience in customer facing roles as well as experience with dealing with a high level of calls is desirable however not essential. What benefits will you receive? As ourCustomer Service Advisor , we will offer you a range of fantastic benefits including career and professional development, 23 days holiday plus bank holidays, life assurance, company pension, access to opportunities for internal and external training and access to a wide range of shopping discounts through our
Rewarding Great People platform. Based from our Sevenoaks Head Office you will have free access to our on-site gym and subsidised restaurant. We will also offer you a range of health and well-being benefits including 24-hour advice lines and support from our mental health first aiders. A brief introduction to FM Conway and our Aggregate and Asphalt Division FM Conway is a business of families with over 60 years experience of creating sustainable and innovative transportation solutions. We pride ourselves on our core values, creating a culture around Care, Innovation, Integrity and Excellence. The heart of FM Conway has, and always will be, its great people and we are always searching for talented individuals to join our family. Our Aggregate and Asphalt division manufactures a range of high-quality products that can be adapted to suit the specific needs of our customers. We recycle highways arisings at our unique static crushing, washing and grading plants. The
Recycled Asphalt Product (RAP) is used in our local asphalt plants to supply construction sites across London and Southern England. You will be joining a thriving team who are committed to our vision and continued investment in our self-delivery model. So if you feel that this is a role for you and would like to join the team as a Customer Service Advisor, then please click apply today. Closing Date 03/08/2026 FM Conway is an award-winning equal opportunities employer. We recognise that our workforce should reflect our diverse communities and we are proudly committed to creating an inclusive culture in which we celebrate and value individuals from all walks of life. EDI-Strategy At our heart we are a business that recognises and embraces individuality, so if you are excited about this role but you are unsure if you meet all of the criteria, we encourage you to apply anyway as you may still be the right candidate for this or another role we are
recruiting for. We believe in people, not algorithms. Thats why every application is personally reviewed by a member of our Recruitment Team - never by AI. We look forward to receiving your application!