Customer Service Advisor - Part-Time 15 hours

This is a part-time role (15 hours per week), worked across two consecutive days most likely Thursday and Friday (confirmed at interview). As a Customer Service Advisor, you'll play a key role in supporting a wide range of customer enquiries. You'll take ownership of each interaction, aiming to resolve queries efficiently, clearly, and with care. You'll:

• Respond to customer enquiries through our systems and channels
• Take responsibility for resolving issues wherever possible
• Know when to escalate more complex or technical queries to specialist teams
• Use our systems to interpret data and provide accurate, helpful information
• Offer guidance on our services, products, and the work we do as an organisation
• Build positive, trusting relationships with customers by really listening to their needs
At the heart of the role is delivering a high-quality, supportive customer experience combining professionalism with empathy and a proactive approach. You'll have the opportunity to work independently, while still being part of a supportive and collaborative team. We don't expect candidates to meet every single desired qualification.

Are you looking for a part-time role where your work genuinely makes a difference? Join a supportive team where you can work independently, connect with people, and deliver great service every day. Do you take pride in helping people feel heard, supported, and understood? If creating a positive experience for customers matters to you, this could be the role you've been looking for. We're looking for someone who takes pride in doing a good job and creating a positive experience for others. You might:
• Enjoy helping people and finding solutions to their problems
• Be comfortable working independently and managing your own workload
• Also value being part of a friendly, supportive team
• Have good attention to detail, especially when working with information or data
• Be clear and confident when communicating, whether written or verbal
• Be organised and able to prioritise tasks
Experience in customer service is helpful, but not essential what matters most is your approach, attitude, and willingness to learn. We welcome different ways of thinking and working.

At the Mining Remediation Authority, we make a real difference to people and places across Great Britain. From managing mining hazards to protecting the environment, our work keeps communities safe. We're also playing an exciting role in the future of energy, helping to unlock mine water heat as a sustainable source to support the UK's net zero ambitions. Our people are knowledgeable, collaborative and committed to doing the right thing for each other and for the communities we serve. Why this matters You'll be joining an organisation that's proud of the impact we make. We're supportive, inclusive and genuinely care about delivering the right outcomes for communities across England, Scotland and Wales. Discover more about our work in our Business Plan Inclusion matters to us We're committed to building a workforce that reflects the diversity of the communities we serve, and we welcome applications from everyone.

(If you are unavailable on these interview dates, please make us aware, and we will look at alternative dates) Security: Successful candidates must pass basic security checks and will be subject to UK Immigration requirements. About Mining Remediation Authority Why join us? Make a real difference with flexibility, long-term security and support for life outside work. At the Mining Remediation Authority, you'll do meaningful work that improves people's lives and protects the environment, while building a sustainable and balanced career.
• Flexibility that fits your life - hybrid working and flexibility in how you manage your time
• Financial security for your future - including a pension with up to 29% employer contribution
• Time to recharge - 27.5 days' annual leave plus bank holidays, with options to flex more days
• Support through life's big moments - generous family leave and flexibility when you need it most
• Opportunities to grow - funded learning, development and professional subscriptions
• Wellbeing support you can use every day - including a monthly wellbeing allowance, confidential support and practical health benefits