Customer Service Advisor - HR

Looking for a role where every conversation makes a real difference and no two days are the same? We are recruiting a Customer Service Advisor to join our friendly, fast-paced team supporting key public sector clients. You'll be part of a large collaborative team who take pride in delivering excellent service through inbound calls, emails and live chats. It's a supportive environment where knowledge is shared, success is celebrated, and you'll quickly build confidence while developing valuable HR and customer service skills. This is a hybrid role, with Monday to Wednesday working from home and Thursday and Friday based in our Newport office. Working hours are on a 2-week rotation: Week 1: 8:00am - 4:30pm. Week 2: 9:30am - 6:00pm. What you will be doing:

• Handling inbound calls, emails and live chats to support public sector employees with HR and payroll-related queries.
• Accurately logging and updating query details using our internal SOP system.
• Providing clear, professional and timely communication to resolve customer queries effectively.
• Supporting several public sector clients.
• Managing busy periods, particularly around payroll cycles and month-end demand.
• Escalating complex queries to Team Leaders or Subject Matter Experts where required.
What you'll bring:
• Experience in a customer service role.
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Confidence using systems and handling a variety of customer queries.
• A positive, flexible approach with a strong customer-first mindset.
It would be great if you had:
• Experience handling HR or payroll-related queries.
If you are interested in this role but not sure if your skills and experience are exactly what we're looking for, please do apply, we'd love to hear from you! Employment Type: Full-time, Permanent Location: Newport Security Clearance Level: SC Internal Recruiter: Chloe Salary: £26,298.00 per annum Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients. We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.


• Experience in a customer service role.
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Confidence using systems and handling a variety of customer queries.
• A positive, flexible approach with a strong customer-first mindset.
It would be great if you had:
• Experience handling HR or payroll-related queries.
  
  SSCL is the market leader in critical business support services for the UK public sector. Operating at size and scale since 2013, SSCL has delivered over £750 million of savings - providing more funds for front line public services. We transform services using digital solutions and innovative technology, developing platforms that enable flexibility to meet the changing needs of our Government, Defence and Police clients.
We employ around 3,000 people who sit at the heart of our business strategy. Their passion and connection to our values and our purpose is what sets us apart and puts SSCL in the Top 20 of GPTW large workplaces. 'Living SSCL' means we deliver social value within our services and work with our clients and community partners to support programmes such as education and employability initiatives across the UK.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you're interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.