Customer Service Advisor - Energy

What you'll do...

• Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
• Solving problems like a pro. Whether it's a billing query, a meter issue, or a complex energy conundrum - you'll be on it, finding the best fix fast.
• End-to-end service. No endless transfers or passing the buck - you'll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
• Thinking on your feet. No scripts, no robotic responses - just real conversations where you listen, understand, and deliver solutions that make sense.
• ️ Treat every customer with the care you'd give gran. We believe in warmth, kindness, and going the extra mile - because that's what good service looks like.
• Making a difference. Whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact. The types of people we would love to hear from are those that are...
• Live for great customer service. You get a kick out of helping people and making their day that little bit better.
• Ask questions and embrace change. Things move fast here - you'll love learning new things and rolling with the punches.
• Have each other's backs. No egos, no lone rangers - just a team of brilliant people supporting each other to do their best.
• Care about the planet. We're fighting climate change, and we want people who share our passion for a greener future.
• Spot problems and fix them. If something's not working, you'll be the first to figure out a better way - and make it happen
• Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop - but you'll take it in stride, stay cool under pressure, and keep finding solutions.
• Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you'll bring empathy, patience, and the right support every time.