Customer Service Advisor Apprenticeship

Introduction

This Apprenticeship Programme is an exciting opportunity to kick-start your career. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors.

About the Employer

Foray Motor Group is a leading Ford provider of sales, servicing & parts and accident repair. We operate eight Ford-approved dealerships across the South of England: Andover, Bridgwater, Dorchester, Poole, Shaftesbury, Salisbury, Taunton and Yeovil. With an independent branch located in Southampton. 

What You'll Do

As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:

• Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
• Greet customers in a professional and courteous manner, ensuring a positive service experience
• Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
• Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
• Coordinate with the parts department to ensure timely availability of required components for service appointments
• Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
• Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
• Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
• Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
• Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness

Training Outcome

There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Team working
• Patience

Qualifications

• Essential - GCSE - English - 4
• Essential - GCSE - Maths - 4

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Monday - Friday 8.30am - 5.30pm. However, each of our dealers will have different requirements (TBC).

Expected Duration: 1 Year 2 Months

Training Provider: CALEX UK LTD