Customer Service Advisor Apprenticeship

Introduction

This is an excellent opportunity to join a successful and growing local firm. Starting as a Customer Service Advisor, you will learn the business and develop your skills, becoming an integral member of a supportive and exceptional team. Following this, opportunities may arise to move into different departments if the candidate wishes. 

About the Employer

NBe was established with the focus on delivering the very best service to businesses for their insurance needs, by forging strong relationships with insurers and having experienced staff that are customer centric.
NBe Brokers was set up by Shaun Hollins and Phil Warburton, who have had careers in the insurance industry spanning over 30 years working with some of the best insurers in the market.
To ensure we can always offer tailored support, we have compiled a team of insurance professionals, that we have handpicked for their high service standards and insurance expertise.

Community is very close to our hearts, since we opened our office in Newcastle-Under-Lyme in 2022, we have been on a mission to become the destination for insurance services in Staffordshire and the UK. The local community have embraced us – and we are always looking for ways to return that support, from fundraising for local good causes, to participating in community activities.

What You'll Do

To start your career with NBe Brokers, you will be working as part of our Customer Service team. Day-to-day you will have the following focuses as you work to develop you skills:

• Taking incoming calls from current customers
• Assisting customers with insurance renewals or adjustments
• Ensuring accurate maintenance of customer records
• Reaching our to customers to follow up on any outstanding tasks
• Provide appropriate, clear and honest advice
• Work efficiently across departments to provide the most appropriate assistance for the customer
• Work towards and complete your apprenticeship work in order to achieve your qualification

Training Outcome

The right candidate will be able to stay with the company as a permanent member of staff following completion of the apprenticeship. Further opportunities may arise to move in to different departments and progress as the company grows.

Skills Required

• Communication skills
• IT skills
• Team working
• Confident

Qualifications

• Desired - GCSE - English - Grade C/4 or above
• Desired - GCSE - Maths - Grade C/4 or above

Course Information

Course: Customer service practitioner (level 2)

Level: 2

Route: Sales, marketing and procurement

Apprenticeship Level: Intermediate

Working Arrangements

Working Week: Typically, Monday to Friday, 9am to 5pm

Expected Duration: 1 Year

Training Provider: STOKE ON TRENT COLLEGE