Customer Service Advisor - Apprentice

Customer Service Advisor - Apprentice

Location: Sheffield

Salary: £23,110.00 (rising with successful completion of apprenticeship milestones)

Hours: Full time

Programme: Permanent role with Level 3 Accredited Learning Programme

Job Description

Are you someone who enjoys having great conversations? Maybe you like guiding people through problems and finding solutions? Or, you're someone who simply likes to make a real difference to people's lives by showing you care? If so, you already have skills that can set you up for success with a Level 3 Accredited Learning Programme in our Home Connections. It is a great opportunity if you're looking to earn, learn, and build a long-term career - all at the same time.

What you'll be doing

As part of our Home Connections team in Sheffield, you'll speak to customers over the phone when they first join EE. You'll guide them through getting their products and services connected, help with any early questions about their order, in-home set-up, and support them with queries about their first bill. You'll be the reassuring voice that helps customers get started smoothly - making a real difference from day one.

No experience? No problem

You don't need specific experience to join us. If you're naturally helpful, calm under pressure, and enjoy building relationships, we'll give you all the training and support you need.

What you'll receive

• A nationally recognised qualification


• Structured training, coaching and regular feedback


• Dedicated time to learn new skills alongside your day job


• Build confidence and capability to grow your career at EE

Flexibility that works for real life

We know life doesn't stand still. Like many roles at EE, this opportunity is designed with flexibility in mind. We'll support you to be successful by helping you balance work, learning, and life - whether that's attending appointments, managing family commitments, or developing your skills. This includes:

• The ability to schedule your own breaks and bank time


• Supportive managers and learning coaches


• The option of occasional home working (once trained)

What's in it for you?

• A great starting salary of £23,110.00


• Huge discounts on EE & BT products, including Mobile and Broadband - saving you hundreds of pounds every year


• Clear career pathways, with ongoing development and progression opportunities after your apprenticeship


• Season Ticket Travel Loan to help cover travel costs upfront


• Volunteering days to support causes that matter to you


• Optional Private Healthcare and Dental cover

On top of all of this, you'll be part of a supportive team with a great culture, meaningful coaching, and tailored training to help you build a lasting career with EE. Whether you're starting out, changing direction, or looking for a role that helps you grow - we'd love to hear from you.

#s1-Gen

Job Description Location: Sheffield Salary: £23,110.00 (rising with successful completion of apprenticeship milestones) Hours: Full time Programme: Permanent role with Level 3 Accredited Learning Programme Are you someone who enjoys having great conversations? Maybe you like guiding people through problems and finding solutions? Or, you're someone who simply likes to make a real difference to people's lives by showing you care? If so, you already have skills that can set you up for success with a Level 3 Accredited Learning Programme in our Home Connections it a great opportunity if you're looking to earn, learn and build a long-term career - all at the same time. What you'll be doing As part of our Home Connections team in Sheffield, you'll speak to customers over the phone when they first join EE. You'll guide them through getting their products and services connected, help with any early questions about their order, in-home set-up, and support them with queries about their first
bill.You'll be the reassuring voice that helps customers get started smoothly - making a real difference from day one. No experience? No problem You don't need specific experience to join us. If you're naturally helpful, calm under pressure, and enjoy building relationships, we'll give you all the training and support you need. Gain a nationally recognised qualificationReceive structured training, coaching and regular feedback Spend dedicated time learning new skills alongside your day job Build confidence and capability to grow your career at EE Flexibility that works for real lifeWe know life doesn't stand still. Like many roles at EE, this opportunity is designed with flexibility in mind. We'll support you to be successful by helping you balance work, learning and life - whether that's attending appointments, managing family commitments, or developing your skills. This includes:The ability to schedule your own breaks and bank timeSupportive managers and learning coachesThe option of
occasional home working (once trained) What's in it for you? A great starting salary of £23,110.00 Huge discounts on EE & BT products, including Mobile and Broadband - saving you hundreds of pounds every year Clear career pathways, with ongoing development and progression opportunities after your apprenticeship Season Ticket Travel Loan to help cover travel costs upfrontVolunteering days to support causes that matter to you Optional Private Healthcare and Dental cover On top of all of this, you'll be part of a supportive team with a great culture, meaningful coaching, and tailored training to help you build a lasting career with EE. Whether you're starting out, changing direction, or looking for a role that helps you grow - we'd love to hear from you.