Customer Service Advisor and Administrator
Severn Trent, Draper's Fields, Coventry
Customer Service Advisor and Administrator
Salary not available. View on company website.
Severn Trent, Draper's Fields, Coventry
- Full time
- Temporary
- Onsite working
Posted 4 days ago, 2 Aug | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 3f2d29fb1063479da28cfa6ead7feacf
Location ref: Draper's Fields, Coventry
Full Job Description
Morson Talent is recruiting on behalf of Severn Trent for Inbound Customer Service Advisors to join their Contact Centre team in Coventry on a dedicated night shift. This is an important customer service role supporting customers who are experiencing issues with their water supply. You'll take inbound calls from customers reporting incidents such as low water pressure, discoloured water, internal flooding and blockages, ensuring each query is handled with empathy, professionalism and efficiency. During quieter periods overnight, you'll also complete a range of back-office administrative duties, including report checking, updating customer records and supporting operational processes to ensure information is accurate and up to date. Full training will be provided.,
- Answer inbound calls from customers reporting water-related issues.
- Record customer information accurately across internal systems.
- Provide reassurance, updates and excellent customer service during incidents.
- Investigate customer queries and identify the most appropriate next steps.
- Complete back-office administration, including report checking and data validation during quieter periods.
- Maintain accurate records and ensure all documentation is completed to a high standard.
- Adapt to changing workloads, particularly during severe weather or operational incidents.
- Occasionally make outbound calls to update customers where required.
Previous customer service or contact centre experience is highly desirable. - Strong communication and active listening skills.
- Excellent attention to detail and administrative accuracy.
- Ability to remain calm and professional in a fast-paced environment.
- Confident using computer systems and managing multiple tasks.
- Strong problem-solving skills and the ability to show empathy to customers.
- Reliable, adaptable and comfortable working permanent night shifts.
This is an excellent opportunity to join Severn Trent's customer service team, where you'll play a key role in supporting customers while developing valuable customer service and administrative experience within a leading utilities business.
Hours: 37.5 hours per week over four nights (Friday, Saturday, Sunday and Monday), 8:45pm - 6:30am.