Customer Service Advisor

This is a really exciting time to join our Halfords Garage Services team. You will be working at one of our new Fusion centres; it will be upgraded with the latest facilities to lead the way in providing a first-class customer experience and a great working environment.
We're the UK's largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme.
As a Customer Service Advisor, you'll be the welcoming face of our garage, managing bookings, handling customer enquiries and providing clear advice on any technical questions they may have. You'll keep customers informed throughout their journey, help build lasting relationships through great service and, where required, support with the collection and delivery of customer vehicles.

+ Proven track record of delivering excellent customer service
+ IT literate
+ Able to handle difficult situations professionally and calmly
+ Experience working towards and achieving targets
+ Ideally, experience in an Autocentre environment
+ Must have a full drivers licence with less than 9 points as role will include collection and delivery of vehicles
We're in an exciting chapter - rapidly growing our business with a focus on motoring services and electric mobility. We're the UK's leading retailer of motoring and cycling products and services, and the UK's largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

+ 5.6 weeks' annual leave
+ Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
+ Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
+ Family & Friends Discount Events
+ Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
+ Financial planning support via Wagestream - access up to 30% of your salary in advance
+ GP Access, 364 days a year, 24 hours a day
+ Join the Share save scheme with a 20% discount on shares
+ Health Cash Plan - to access wellbeing services and claim back healthcare costs
+ Pension Scheme & Life Assurance
You will be given every opportunity to progress your career at Halfords.