Customer Service Advisor

Customer Service Advisor

Join our friendly Peterborough-based team and play a key role supporting property management across a varied portfolio. A great opportunity to develop your skills in a supportive environment.

Role Overview

An exciting opportunity has arisen for a Customer Service Advisor to join our Hub Property Services team.

You'll be responsible for answering inbound telephone calls and emails from residential tenants, reporting repairs and estate related matters; to plan, instruct and administer property compliance servicing, certification and remedial works for residential, commercial and agricultural properties for Savills Rural & Projects Division.

• Click here to download the full job specification. Please ensure you read this before applying.

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What we offer you:

• Career and Professional Development
• 25-30 Days Annual Leave, depending on grade
• Life Assurance
• Private Medical Scheme
• Virtual GP
• Global Mobility Scheme
• Rewards Platform
• Company Pension Scheme
• Enhanced Incremental Annual Leave

Find out more about Savills offer

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Team Overview

The Savills Property Services Hub delivers a range of centralised property operations support functions to a diverse client base, from private individuals to large institutional organisations. Delivered through three specialist teams comprising 25 colleagues, the service supports Property Compliance, Reactive Maintenance, Supplier Onboarding and Tenancy Progression activities.

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This role does not meet the salary criteria for skilled worker visa sponsorship (click link to check exemptions).

To be eligible to apply for this role you must hold your own right to work in the UK. Please take the time to check here that you're able to make a new application to us now. Our employees act with honesty and integrity so we expect the same from you. We take any attempts to circumvent this policy very seriously.

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Recruitment agencies

Saveills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.

Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.

Business area

Rural & Projects

Location

Peterborough

Contract Type

Permanent, Full time

Remote Status

This role is office based

Salary

Competitive

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Our offer

• Holiday

  We understand the importance of a work life balance and offer you a generous holiday entitlement, which increases throughout your career as you progress through our job levels or reach service milestones.

• Health

  Your wellbeing and that of your family is as important to us as it is to you. We offer Virtual Gp, Digital Health, Private Medical Scheme and mental health support amongst other benefits.

• Lifestyle

  We promote a healthy work life balance, supported by our approach to flexible working and our wide variety of health, wellbeing and social programmes.

• Our Offer

  Read more about our benefits and culture in our offer overview below

Values

No matter the role you're in, we all share one purpose: to help people thrive through places and spaces. This is built into our DNA, shaping the way we behave to deliver the best results. We define it by four key values:

• We listen: Tell us your goals and aspirations and we'll provide the support you need to achieve them. We appreciate the individual value of every team member and create an environment where you can reach your full potential.
• We empower: Here, there's no limit to what you can achieve. We give you opportunities to have a real, positive impact in the community through the work you do, backed by access to our market-leading research and insights.
• We challenge: The best results happen when we question the status quo. We create an environment where you can safely challenge our thinking, bringing fresh ideas to the table to innovate as a team.
• We collaborate: When you join Savills, you become part of a 40,000-strong network of driven individuals, all sharing their knowledge and experience to push the real estate industry forward.

At the heart of it all, we deliver best-in-class insights and advice to help people make better property decisions. We're looking for colleagues who will help us on this mission. When you join Savills, our ask for you is simple - to be extraordinary, together.

Watch films about our people and culture

Savills Proud Voices

About Savills

Over 42,000 people work for us in more than 70 countries all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.

Founded in 1855

Co-workers 42,000 worldwide, 9600 in the UK

Turnover £2.15 Bn

Rural & Projects · Peterborough


#s1-Gen

The Savills Property Services Hub delivers a range of centralised property operations support functions to a diverse client base, from private individuals to large institutional organisations. Delivered through three specialist teams comprising 25 colleagues, the service supports Property Compliance, Reactive Maintenance, Supplier Onboarding and Tenancy Progression activities., We collaborate: When you join Savills, you become part of a 40,000-strong network of driven individuals, all sharing their knowledge and experience to push the real estate industry forward. At the heart of it all, we deliver best-in-class insights and advice to help people make better property decisions. We're looking for colleagues who will help us on this mission. When you join Savills, our ask for you is simple - to be extraordinary, together. Watch films about our people and culture Savills Proud VoicesAbout Savills Over 42,000 people work for us in more than 70 countries all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you. Founded in 1855 Co-workers 42,000 worldwide, 9600 in the UK Turnover £2.15 Bn Rural & Projects · Peterborough

We understand the importance of a work life balance and offer you a generous holiday entitlement, which increases throughout your career as you progress through our job levels or reach service milestones.
• Health
Your wellbeing and that of your family is as important to us as it is to you. We offer Virtual Gp, Digital Health, Private Medical Scheme and mental health support amongst other benefits.
• Lifestyle
We promote a healthy work life balance, supported by our approach to flexible working and our wide variety of health, wellbeing and social programmes.
• Our Offer
Read more about our benefits and culture in our offer overview belowValues No matter the role you're in, we all share one purpose: to help people thrive through places and spaces. This is built into our DNA, shaping the way we behave to deliver the best results. We define it by four key values: We listen: Tell us your goals and aspirations and we'll provide the support you need to achieve them. We appreciate the individual value of every team member and create an environment where you can reach your full potential. We empower: Here, there's no limit to what you can achieve. We give you opportunities to have a real, positive impact in the community through the work you do, backed by access to our market-leading research and insights.