Customer Service Advisor

We're looking for a Customer Service Advisor to join our Hinchingbrooke DTC PFI team based in Huntingdon., Kier Workplace Services provides specialist teams and technology solutions to help plan, manage and improve our clients' workplaces. We're looking for a Customer Service Advisor to join our team at Hinchingbrooke DTC PFI, where you'll play a vital role in ensuring excellent service delivery to both internal and external customers through call handling, scheduling and task completion.

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the Hinchingbrooke DTC PFI team, supporting them in delivering exceptional customer service. Your day to day will include:

-Communicating effectively with customers to capture, record and distribute service calls using helpdesk software

-Writing clear problem definitions that provide engineers with the scope of work required

-Allocating tasks to internal scheduling teams or external resources efficiently

-Producing KPI reports on a daily, weekly and monthly basis

-Supporting the team in achieving performance targets and ensuring smooth service delivery

What are we looking for?

This role of Customer Service Advisor is great for you if

You have experience working with computerised data management systems

-You have demonstrable experience in a customer focused service role

-You have strong verbal and written communication skills with an excellent telephone manner

-You're proficient in Microsoft Office, particularly Excel and Outlook

-You have excellent attention to detail and accurate data entry skills

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.