Customer Service Advisor

Providing customer service by telephone, to take referrals and ensure all information that is required for triage is available

Receiving electronic referrals and screening for what information is required

Arranging immediate supports to reduce risk under guidance from practitioners

Provision of business support to the wider team

We are looking for two dedicated, enthusiastic and self-motivated Customer Service

Advisors (CSAs) to join our strong team of Occupational Therapists, OT Assistants and Support Staff.

The team (Social Care Occupational Therapy Service, SCOTS) assesses people to see if they need equipment or adaptations to their home to allow them to live safely and as independently as possible. Your role in the team will be the first point of contact on our front door, taking the incoming calls and finding out enough details to allow the team to decide who needs our support and who is at the highest risk and needs to be seen quickly. You will need good communication, interpersonal and IT skills, and a good attention to detail, so that you can keep each conversation focussed and capture the key information about each person's presenting issue and the risks they face because of it.

Full training and support will be given, and you will have ongoing support from Occupational Therapy staff to deal with any queries. You will also have opportunities to learn more about the wider role of the SCOTS team and the posts within it, to support you in career progression within the team., Have good customer service skills, over the phone and electronically

Have good IT skills

Have high level organisational skills

Have in interest in working in social care

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision., Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

A competitive salary based on your skills, experienceand talent

Hybrid and flexible working options

An excellent local authority benefits pension scheme

Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes