Customer Service Advisor
Two Rivers Housing, Dymock, Gloucestershire
Customer Service Advisor
Salary not available. View on company website.
Two Rivers Housing, Dymock, Gloucestershire
- Full time
- Temporary
- Onsite working
Posted 2 weeks ago, 16 Oct | Get your application in now before you miss out!
Closing date: Closing date not specified
Job ref: cd212b11939d444b8fbd1943928c5b61
Location ref: Dymock, Gloucestershire
Full Job Description
Everyone should have a warm, safe, affordable home.?As one of our Customer Advisors, youll play a starring role in making this a reality for thousands of people living in our communities.
As a first point of contact for our tenants, you will deliver human-centric customer service, helping resolve enquiries, showing tenants that we care, and championing their voices across the organisation.
Youll be ready to support our tenants when they contact us by phone, emails, letter, texts, or visit our office. Building positive relationships with tenants and our teams, youll follow enquiries through to completion, making sure issues are resolved and queries answered, helping achieve high levels of customer satisfaction.
What youll bring to the team
You'll bring a positive, can-do mindset to every interaction, approaching challenges with confidence and a genuine desire to help. As an active listener, you'll take the time to understand each customer's situation by asking thoughtful and curious questions, demonstrating empathy and ensuring they feel heard, valued and respected. Recognising that every person and circumstance is different, you'll adapt your approach to meet individual needs and provide a personalised, human-centred service.
You'll look beyond the immediate enquiry to understand the whole picture, identifying underlying issues and working collaboratively with colleagues to find the right solutions. By taking ownership of enquiries and seeing them through to completion, you'll help resolve problems effectively, build positive relationships, and deliver a great customer experience.
You'll accurately process and record customer contacts in line with our policies and procedures, ensuring compliance with relevant regulations while continually championing the voice of the customer across the organisation. Through every interaction, you'll strive to create positive outcomes for our tenants and contribute to a customer experience that reflects our values and commitment to putting people first.
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