Customer Service Advisor

Are you passionate about delivering great customer service and identifying the right solutions for customers? We're looking for a Customer Sales & Service Advisor to join our team, helping customers through a consultative sales approach while delivering an outstanding customer experience. In this role, you'll maximise sales opportunities through inbound customer interactions, using your communication and relationship-building skills to understand customer needs, recommend suitable products and services, and support new customer acquisition. You'll play a key role in driving sales performance, increasing customer satisfaction and ensuring every customer interaction reflects our commitment to excellence. At Certas Energy, we're the UK's largest independent distributor of fuel and lubricants, serving homes, businesses and industries through a nationwide network of depots and delivery operations. Our people play a vital role in keeping communities, businesses and critical infrastructure moving every day. With safety at the heart of everything we do, we're committed to our Safety F1rst culture, delivering exceptional service to customers while supporting the UK's evolving energy needs. As part of DCC Energy, you'll join a business that combines the strength of a market-leading organisation with the support and opportunities to build a rewarding long-term career. What you'll be doing

• Handling inbound customer enquiries via phone, email, web chat and other communication channels.
• Using a consultative sales approach to identify customer needs and recommend relevant products and services.
• Maximising sales opportunities through cross-selling, upselling and new customer acquisition activities.
• Negotiating within agreed guidelines to improve conversion rates and profitability.
• Supporting fuel and ancillary product sales campaigns and prospecting initiatives.
• Achieving sales, service and performance targets while maintaining a high-quality customer experience.
• Resolving customer complaints efficiently and within agreed service levels.
• Accurately recording customer interactions, quotations, enquiries and sales activity on company systems.
  
  Proven experience in telephone sales, upselling and cross-selling.
• Strong customer service and communication skills.
• Ability to build rapport and handle objections confidently.
• Target-driven and results-focused approach.
• Excellent organisational and prioritisation skills.
• GCSE Maths and English (or equivalent).
• Previous B2C contact centre experience is desirable.
  
  At Certas Energy we're keen to take a lead in the industry. We have a culture of strong safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing (compliance) Initiative. Health and safety is paramount to our business ethos - it is fundamental to good business performance, and integral to long-term business success., At Certas Energy, our people are key to our success. We are committed to creating a safe, inclusive and supportive environment where everyone can thrive and develop their career.