Customer Service Advisor

Gloucester. This opportunity will support the FarmWeb Underwriting team in a hybrid basis. You'll make an impact by:

• Supporting customer journeys by guiding underwriting service solutions across
our commercial lines.
• Deliver efficient and effective solutions to ensure underwriters have all the
information required to focus on risk selection and good underwriting choices.
• Manage Brokers and Underwriters expectations, making it easier for customers
to do business with us.
• Handle calls, emails and administrative duties for a variety of office tasks such as
reporting, claims follow ups and more


• Prior experience in a customer service role or a recent school leaver interested in
growing a career with a major insurance provider.
• Proficiency with MS Office and Excel.
• Excellent communication skills both verbally and written.
• A sharp eye for detail.
• Prior exposure or knowledge of underwriting and/or agricultural business is
desirable but not essential.

Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It's a new name and a new way to do business. Backed by global expertise and a commitment to service that feels different, we're focused on making insurance simpler, faster, and more responsive. Shape the future We're leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you're not just taking a job, you're stepping into a career where you can make a real difference. Grow with us We're customer-driven, community-focused, and committed to helping our people grow. Whether you're early in your journey or bringing years of experience, we'll support you with the tools, flexibility, and opportunities to thrive.

self to work each day. As a permanent member, here's what you can look forward to
• Annual discretionary bonus
• Up to 11% pension contributions
• Hybrid working + flexible hours (delete if not applicable to role)
• 25 days annual leave + bank holidays + buy/sell options
• Health & wellbeing + virtual GP
• Career development and mentoring
• Inclusive culture + employee networks
• Share investment options