Customer Service Advisor
CEM Day Ltd, Graig Trewyddfa, Abertawe - Swansea
Customer Service Advisor
Salary not available. View on company website.
CEM Day Ltd, Graig Trewyddfa, Abertawe - Swansea
- Full time
- Permanent
- Onsite working
Posted 5 days ago, 11 Sep | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 9a39c57e775447d99799ab7d703141a9
Location ref: Graig Trewyddfa, Abertawe - Swansea
Full Job Description
As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions.,
- Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.
- The efficient handling of customer service calls and face-to-face enquires, including making customer appointments, pricing information, relaying technical information, and providing updates on vehicle repair completion times.
- Understanding repair requirements and effectively communicating these to customers, enabling them to make informed decisions that best suit their needs.
- Delivering a first-class customer experience to every customer.
- Consistently demonstrating the highest standards of professionalism while embodying the core values of Day's.
Customer Service Advisor experience in a similar role within a vehicle dealership is preferred, though not essential as training will be provided. - Excellent organisational and communication skills.
- A keen focus on attention to detail.
- A passion for delivering excellent customer service.
- Computer literacy skills.
- The ability to work on own initiative as well as being an effective team player.
Since its inception in 1926 Day's continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.
Competitive salary, dependent on experience and qualifications to be discussed at interview. - 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours (equivalent to 31 days FTE)
- Contributory pension scheme
- Life Assurance (death in service)
- Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
- Friends and Family discounted leasing
- Free on-site parking
- Cycle to work schemes
- Free and confidential access to BEN, employee assistance helpline available 24/7.
- Development opportunities within Days Motor Group