Customer service advisor

This role is in support of NWOS, a Cencora business offering the supply for surgical appliances in the UK, We're looking for a Customer Service Advisor to join our team in Leigh, supporting customers with queries, order updates, and issue resolution. This is a fixed term contract until the end of July 2027. You'll be the first point of contact, working closely with internal teams and external partners to deliver a smooth, reliable service and a great customer experience.,

• Respond to customer queries via phone and email
• Track orders and provide updates to customers
• Resolve issues quickly, including delivery and order queries
• Liaise with internal teams and external carriers
• Amend orders while minimising disruption
• Maintain accurate records across internal systems
• Handle complaints calmly and professionally
• Support service levels and team targets
  
  Previous customer service experience
• Strong communication skills
• Calm under pressure and solution-focused
• Organised with good attention to detail
• Confident using IT systems
• Positive, team-oriented approach
  
  Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!