Customer Service Advisor

Processing customer orders, handling enquiries, queries and complaints whilst maintaining a professional manner at all times.,

• Deal with a range of customers on a daily basis and handle general enquiries, provide technical advice and handle customer complaints with the aim of satisfactorily resolving.
• Work well as part of the customer services team ensuring the department provides an unrivalled customer experience.
• Inform customers about updates regarding the company's products and services.
• Take proactive steps and action to minimise order delays ensuring that customers and internal colleagues are kept informed of any delays or changes.
• Maintaining a professional telephone manner at all times when dealing with both external and internal customers.
• Updating customer records in 'real time' where possible to ensure accuracy of accounts and status of orders.
• Work in a spirit of co-operation with team colleagues and other departments to ensure that customer deadlines are met.
• Work to ISO 13485 and BRC quality standards and ensure the associated procedures are followed at all times.
• Maintain a tidy, clean and safe team working environment in accordance with all health and safety requirements. Practice good housekeeping at all times in accordance with company health and safety requirements.
• Ensure health and safety guidelines are followed at all times within the workplace.
  
  Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible., In depth knowledge of customer service standards
• Good understanding of Microsoft Office packages
• Previous experience in a customer services role
• Flexible approach to work patterns
• Being able to work in a team
• Effective communication skills at all levels
• Ability to remain calm under pressure
• Ability to work to deadlines and organise own workload
• Strong analytical skills
• Being able to handle complaints and difficult situations
  
  We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000dedicatedemployees around the world in driving the transformation of the eyewear and eyecare industry.

If you've worn a pair of glasses, we've already met.