Customer Service Advisor

Are you looking for a new challenge? Are you highly organised and enjoy customer service? We have Full time contract as a Customer Service Advisor to join Buckinghamshire College Group, based at our Aylesbury Campus, will travel to our other campuses (Amersham & Wycombe). The overall requirement of the Admissions Advisor is to organise, support and maintain the admissions process for our Aylesbury campus but also provide support to our Wycombe and Amersham Campuses when required. You will work with the MIS Data Manager and faculty staff to meet the department's targets for the recruitment of a variety of students, and provide a high level of customer service to prospective students at every stage of application to enrolment process The successful candidate will be required to:

• Provide efficient and effective information, advice and guidance in regards to our courses and services.
• Work towards the successful achievement of the conversion, enrolment and retention targets of the college.
• Maintain and administer a clear, effective and comprehensive Admissions and Enrolment Service.
  
  Buckinghamshire College Group is a Further Education college with three campuses located in Aylesbury, Amersham and Wycombe. We are proud to be a skills-based college supporting over 5000 learners each year to achieve their study and career goals and play a pivotal role in the Buckinghamshire community working with a wide range of employers for example, Pinewood Studios, NHS Trusts and Flannery Plant Hire to name but a few.
You will have an unwavering passion for learning and for supporting learners and staff to achieve more than they ever thought possible - we call this the Bucks College Factor! If you have the Bucks College Factor, this sounds like a role for you and Buckinghamshire College Group sounds like a place you'd like to be part of, then we'd love to hear from you. Commitment to Safeguarding BCG is committed to equal opportunities for all, safeguarding and promoting the welfare of students and staff alike; all posts are subject to enhanced DBS checks.

We will encourage you to develop new skills and expand your opportunities within the College. We are also flexible and accommodating, allowing you to be as productive as possible. Employee benefits include:
• Pension scheme - LGPS (Local Government Pension Scheme)
• Generous annual leave entitlement plus Bank Holidays & additional leave purchase scheme
• Access to free training & continuous professional development
• A bespoke package of intensive induction and probation support
• Flexible working policy and a commitment to employee wellbeing
• Discounts in the Aylesbury Day Nursery & Aylesbury Hair & Beauty (HAB) Salon)
• 24/7 access to our Employee Assistance Programme (EAP)
• Cycle to work and local business employee corporate discount schemes