Customer Service Advisor
Merthyr Valleys Homes, Gellideg, Merthyr Tudful - Merthyr Tydfil
Customer Service Advisor
Salary not available. View on company website.
Merthyr Valleys Homes, Gellideg, Merthyr Tudful - Merthyr Tydfil
- Part time
- Permanent
- Remote working
Posted 5 days ago, 15 Aug | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 90cf756f71434901987f39a2fecc0d30
Location ref: Gellideg, Merthyr Tudful - Merthyr Tydfil
Full Job Description
Join us as a Customer Service Advisor, where you'll be the first point of contact for our tenants and communities, providing support, solutions and a great service every day. From handling calls in our busy contact centre to resolving queries face-to-face, no two days are the same, and you'll play a key role in delivering services that really make a difference
Our ideal candidate is passionate about delivering excellent customer service and working in partnership with tenants. You'll be a great communicator who can clearly explain information and tailor your approach to meet individual needs.
You'll bring strong problem-solving skills and the ability to resolve queries at the first point of contact, whether by phone, email or in person. You'll be proactive, organised and comfortable handling a variety of enquiries, including more complex situations, while remaining calm and professional.
Experience in a customer-focused role is essential, along with the ability to use IT systems effectively. You'll also be a strong team player who contributes to continuous service improvement and shares our commitment to delivering high-quality services