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Customer Service Advisor

Connells Group, Norwich

Customer Service Advisor

Salary not available. View on company website.

Connells Group, Norwich

  • Full time
  • Permanent
  • Onsite working

Posted 5 days ago, 12 Aug | Get your application in now to be included in the first week's applications.

Closing date: Closing date not specified

Job ref: c83e9995d4a44b58841686de09fd2ef2

Location ref: Norwich

Full Job Description

  • Managing your own portfolio of properties regarding maintenance and repairs etc.
  • Providing exceptional levels of customer service, corresponding with tenants, landlords, contractors, and other professionals both verbally and in writing.
  • Delivering Property Management services in line with service level agreements, tenancy agreements, company standards, and industry best practice.
  • Being the point of contact for any maintenance issues for your portfolio of properties.
  • Ensuring all legal certification is obtained and in place prior to the commencement of a let and throughout the tenancy.
  • Gaining authorisation for works to be carried out.
  • Liaising with contractors for timescale and cost of repairs etc.
  • Obtaining tenant authorisation for contractors to gain access to properties for maintenance work to begin.
  • Recording all actions thoroughly and accurately to leave a paper trail of all communications.
  • Responsible for all associated administration tasks to support the property management function.
  • Build and maintain a rapport with your allocated tenants, landlords, and approved contractors.
  • Co-ordinate and arrange relevant statutory safety checks.

    Strong IT skills (MS Office, internet, email systems)
  • Excellent numeracy and literacy capabilities
  • The ability to communicate professionally and build long-lasting relationships is
  • A highly organised and structured approach to work
  • Able to work in a fast-paced, demanding environment

    Connells Group is the UK's leading property services provider with over 85 brands nationwide. We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.

Direct job link

https://www.jobs24.co.uk/job/customer-service-advisor-127182629
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