Customer Service Advisor

Customer Service Advisor

Test Valley Borough Council

• Andover, Hampshire
• £27,425-29,056 per year
• Permanent
• Full-time
• 7 hours ago

Contractual hours: 37

Job Description:

Test Valley Borough Council - Temporary 18-month contract.

CUSTOMER SERVICE ADVISOR - Full Time

Agile working available once fully trained.

Salary range £27,424.56 - £29,056.08 per annum (HG 4)

An excellent opportunity exists within our busy Customer Service Unit at the local Council offices. Our team prides itself on delivering a high-quality service to all our customers across Test Valley. You will be responsible for dealing with a variety of customer enquiries in our Call centre and on reception at our Andover office. The role is vital to the community in accessing services and providing information that is important in their lives. You will be able to make a real difference to the people you come in to contact with.

This is a challenging role in a changing environment and to be successful you will need to combine flexibility with a passion for customer service. Your ability to engage with your colleagues and provide a positive experience to customers will be the key to your success.

You must hold a minimum of 5 GCSEs (grades 4-9) or equivalent including English and Mathematics and have relevant experience of using Microsoft Office products, although full training will be given.

The role is based at our offices at Beech Hurst, Weyhill Road, Andover, Hampshire, SP10 3AJ further information regarding vacancy please contact Rachel Felstead, Customer Services Team Leader on

Closing date for return of completed application forms: Monday 17th August 2026, midday

COMMITTED TO EQUALITY OF OPPORTUNITY IN EMPLOYMENT AND SERVICES

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This is a challenging role in a changing environment and to be successful you will need to combine flexibility with a passion for customer service. Your ability to engage with your colleagues and provide a positive experience to customers will be the key to your success.
You must hold a minimum of 5 GCSEs (grades 4-9) or equivalent including English and Mathematics and have relevant experience of using Microsoft Office products, although full training will be given.

An excellent opportunity exists within our busy Customer Service Unit at the local Council offices. Our team prides itself on delivering a high-quality service to all our customers across Test Valley. You will be responsible for dealing with a variety of customer enquiries in our Call centre and on reception at our Andover office. The role is vital to the community in accessing services and providing information that is important in their lives. You will be able to make a real difference to the people you come in to contact with.