Customer Service Advisor
Connells Group, Maghull, Sefton
Customer Service Advisor
£1000-£25000
Connells Group, Maghull, Sefton
- Full time
- Permanent
- Onsite working
Posted 2 days ago, 4 Aug | Get your application in today.
Closing date: Closing date not specified
Job ref: 2a9df97a109f47e28a27214ad665976a
Location ref: Maghull, Sefton
Full Job Description
We are looking for an enthusiastic and highly motivated Customer Service Advisor (Also known locally as a Property Manager) to complement our Property Management Team within our Lettings Department in Maghull. As a Customer Service Advisor, you will provide property management and tenancy support services to branches, landlords and tenants. Starting Salary £25,000 What's in it for you as a Customer Service Advisor?
- Get full training and development
- A good understanding of the residential lettings industry
- Fast paced, fun environment
- Regular team meetings
- Full company briefings
- A career pathway Key responsibilities of a Customer Service Advisor.
- Act as a central point of contact managing the effective resolution of queries from clients and colleagues
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved
Skills and Experience required to be successful as a Customer Service Advisor. - Strong customer service skills and confident communicator
- Good team player
- Customer focussed Contact or Call centre experience preferred
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
Opportunity to undertake industry qualifications, with a £1,000 salary increase on passing - Aviva Digi care + workplace / Car leasing and cycle to work scheme
- Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
- 23 days annual leave, increasing with length of service (and your birthday off)