Customer Service Advisor
Merthyr Valleys Homes, Gellideg, Merthyr Tudful - Merthyr Tydfil
Customer Service Advisor
Salary not available. View on company website.
Merthyr Valleys Homes, Gellideg, Merthyr Tudful - Merthyr Tydfil
- Part time
- Temporary
- Remote working
Posted 4 days ago, 18 Jun | Get your application in now to be included in the first week's applications.
Closing date: Closing date not specified
Job ref: 9aa6f973ae344cfda73d70151c73a5ee
Location ref: Gellideg, Merthyr Tudful - Merthyr Tydfil
Full Job Description
Join us as a Customer Service Advisor, where you'll be the first point of contact for our tenants and communities, providing support, solutions and a great service every day. From handling calls in our busy contact centre to resolving queries face-to-face, no two days are the same, and you'll play a key role in delivering services that really make a difference
Our ideal candidate is passionate about delivering excellent customer service and working in partnership with tenants. You'll be a great communicator who can clearly explain information and tailor your approach to meet individual needs. You'll bring strong problem-solving skills and the ability to resolve queries at the first point of contact, whether by phone, email or in person. You'll be proactive, organised and comfortable handling a variety of enquiries, including more complex situations, while remaining calm and professional. Experience in a customer-focused role is essential, along with the ability to use IT systems effectively. You'll also be a strong team player who contributes to continuous service improvement and shares our commitment to delivering high-quality services Is this for you?
- Enjoy working in a fast-paced, customer-focused environment
- Have experience handling calls and resolving customer queries
- Are confident using systems and managing multiple tasks
- Can build strong relationships and work collaboratively with colleagues and partners
- Are motivated to deliver a high-quality service and improve customer outcomes, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .