Customer Service Advisor

Job Summary

• Contract Type: Fixed Term


• Working Pattern: Full time


• Advert Start Date: 16/06/2026


• Advert End Date: 23/06/2026 12:00


• Salary: £28,598 pa


• Hours per week: 37


• Job Category: Admin/Secretarial/Customer Services


• Vacancy ID: 298087


• Employment Location: Town Hall, South Shields


• Post Number: CO02226


• Number of posts: 1


• Closing date: 23 Jun

Further Information

Customer Service Advisor (Town Hall, South Shields) £28,598 pa

Fixed Term Contract until August 2027

Hours of Work
Monday to Friday, 10.30 am - 6.30 pm

You will provide an excellent customer focused service by delivering consistently high quality assistance to our customers by answering and resolving their enquiries as the first point of contact, and dealing with their requests for service efficiently and effectively.

This role is based within our Housing Contact Centre at the Town Hall, South Shields. Hybrid working is available.

For an informal discussion about this post, please contact Lynsey Robertson, Housing Customer Service Manager on .

We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere

We do not currently offer skilled worker visa sponsorship.

To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants

Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing date: Noon, Tuesday 23 June 2026.

Supporting documents

• Customer Service Advisor (Contact Centre) JD - 19.09.25.docx (63.72 KB)


• Customer Service Advisor (Contact Centre) PS - 19.09.25.doc (226.5 KB)


• Customer Services Advisor SI - 16.06.26.docx (81.82 KB)

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