Customer Service Advisor

The Contact Centre, based in South Gosforth, answers queries for anything related to Newcastle City Council; these can range from reporting repairs to helping vulnerable customers following a fall. This is an office based role.

If you are a positive person who thrives off helping people, remains calm under pressure and can deliver a first-class customer service, we want to hear from you! The opportunities we have are in hours and out of hours, which means you could see yourself earning more money with our generous shift enhancements.

• Monday - Friday: 8.30am - 16.30pm (9.00am on a Friday)
• Monday - Friday: 9am - 5pm (5pm finish on a Monday)
• Monday - Friday: 9.30am - 5.30pm (9.30am on a Friday)
• Monday - Friday : 10.30am - 6.30pm (10.00am start on a Tuesday)
• Monday - Friday: 3pm - 11pm (3.30pm start on a Thursday)
• Saturday and Sunday rotating hours: 7am-5pm, 8am-6pm and 11am-9pm
• This pattern includes working every Bank Holiday including Christmas Day and New Year. This pattern is 19.92 hours, but can be topped up to 37 hours with some additional week day shifts if preferred.
The weekend patterns are inclusive of 4 additional hours each month during office hours (for training, team meetings etc which you will be required to attend). Driving and having access to a car is not essential however if you rely on public transport you must be able to get to and from the office if you are considering a pattern than runs outside of the public transport timetables. Why work for Newcastle City Council? Working for Newcastle City Council will give you a supportive employer with regular contact with your manager helping you every step of the way and a comprehensive training program to enable you to feel confident in your role. Working for Newcastle City Council means access to:
• Competitive salary and Local Government Pension Scheme.
• Access to salary sacrifice schemes.
• Full training and support, including Health Assured Employee Assistance Programme.
• Preferential access to internal job opportunities.
• A culture that supports learning, development, and innovation