Customer Service Advisor

Here at GXO, we're looking for a dedicated Customer Service Advisor to join our friendly and professional team based in our Alfreton DC, supporting our NHS Supply Chain contract. In this role, you'll be the first point of contact for NHS customer, helping to ensure they receive the highest standard of service and support.,

• Investigating and resolving issues promptly within service guidelines
• Managing urgent orders, returns, and complaints with empathy and efficiency
• Liaising with internal departments to ensure smooth communication and service delivery
• Maintaining customer profiles and proactively managing service changes
  
  Excellent communication skills - both written and verbal
• Strong organisational and time management abilities
• A customer-focused mindset with a proactive approach
• Team player with a positive attitude and a willingness to learn
• Good IT skills (Word, Excel; bespoke systems experience is a bonus)
  
  GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
  
  There are full-time, permanent positions. You'll be working Monday to Friday, covering the hours of 09:00 till 17:00.
Pay, benefits and more: We're looking to offer a salary of up to £26,307.24 per annum and 25 days annual leave (plus bank holidays). Your benefits package includes, a blue-light card, flexible dental insurance plans, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You'll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! What you'll do on a typical day