Customer Service Advisor

We're looking for a passionate, dedicated Customer Service Advisor to join our team at Mars to help provide exceptional customer service; assist customers with their enquiries, resolve issues, and ensure an excellent shopping experience is key to our brand.,

• Handle customer inquiries and offer 360 assistance with orders, returns, and general product information.
• Develop and maintain an in-depth understanding of our collections and services
• Resolve queries and ensure solutions are provided in a timely and empathetic manner
• Ensure all customer feedback and work with internal teams to flag any feedback for quality improvement.
• Work closely with the internal team to offer insight to customers where applicable and ensure a seamless customer experience, 50% discount on all Mars The Label products
• Hybrid working
• Learning and development opportunities
• Company social events
• A supportive environment with the ability for career progression and growth, PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Content Relationship I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage. I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.


• Strong verbal and written communication skills
• Excellent time management
• An agile problem-solver; able to quickly identify and rectify problems and ensure customer satisfaction
• Able to quickly learn product and service knowledge
• Great attention to detail
• Able to handle complaints and defuse conflicts, turning negative situations into positive outcomes
• Experience in a similar role is a plus
• An interest in fashion is a plus