Customer Service Advisor

Reporting to the Customer Service Manager, you'll be responsible for providing an outstanding level of service to customers of all North Wales Housing's services over the telephone, via e-mail and letters, and through on-line and face to face interactions., Providing support and guidance to customers contacting North Wales Housing, including a Front of House service
Signposting to other service providers
Acting as the first point of contact for customers regarding current customer rent balances and requests for repairs
Raising repairs and general property administration (including resident satisfaction)
Taking payments via the phone or at our office locations, using the automated payment
Inputting jobs into a works system and coordinating with trade operatives to ensure schedules are arranged based on geographic location, to support best use of resource

We're looking for friendly, professional individuals who put customers at the heart of everything they do., Welsh Language: Level 3 - conversational Welsh
Positive 'can do' attitude and team player
Proven experience providing high quality customer service
Highly organised, with superb administrative skills
Flexible approach to work, with the ability to work under pressure and prioritise workloads
Good level of numeracy, with effective verbal and written communication skills
Computer literacy including use of Microsoft Word, Excel and Outlook and CRM systems, If you're customer-focused, detail-oriented and keen to support a meaningful project, we'd love to hear from you., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people.

A supportive, values-driven organisation
Minimum of 25 days annual leave plus bank holidays
Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
Further studies support and career development opportunities
Employee health assistance and Annual Leave purchase scheme
Enhanced maternity and paternity pay
Generous contributory pension scheme