Customer Service Advisor

An exciting opportunity has arisen for a confident and personable Customer Service Advisor to join a busy and well-established business within the Motor / Bodyshop sector.
This is a fantastic opportunity for someone who enjoys variety in their day-to-day role and thrives in a fast-paced, ever-changing environment. No two days are the same, making this position ideal for someone who enjoys office-based duties without being stuck behind a desk all day.

Full training is available, so we are open to candidates from a range of customer-facing or administrative backgrounds who can demonstrate excellent organisation skills, confidence communicating with customers both face-to-face and over the phone, and a positive, team-focused attitude.

The Role
As the first point of contact for customers and visitors, you will play a key role in ensuring a professional and welcoming experience throughout the customer journey.
Key responsibilities will include:

• Handling incoming customer calls and enquiries
• Greeting customers and visitors to site
• Providing updates regarding vehicle repairs and progress
• Logging repair enquiries and claims onto internal systems
• Supporting the smooth day-to-day running of the site
• Maintaining accurate customer records and documentation
• Assisting the wider team with administrative duties where required

The Person

• Confident working in a busy, fast-paced environment
• Strong communication and customer service skills
• Highly organised with excellent attention to detail
• Comfortable using computer systems and administration platforms
• A team player with a proactive attitude and willingness to get stuck in
• Previous reception, administration, customer service experience from a motor (or similar) industry is preferred.

The Package:

• Monday – Friday, 8am – 5.30pm
• Saturday overtime available (and fully optional)
• Starting salary of £29,742 + monthly bonus scheme
• 28 days holiday (including bank holidays) + birthday off
• Full training and ongoing support

If you are looking for a varied and people-focused role where you can genuinely become part of the team, we would love to hear from you.