Customer Service Advisor

Are you a skilled Customer Service professional looking for a role that goes beyond the usual customer support duties? We're seeking an experienced Customer Service Advisor to join a dynamic and growing team in Stockton-on-Tees on a full or part-time basis. This isn't your standard call-handling role, you'll be at the forefront of managing complex customer cases, carrying out detailed investigations, and liaising with suppliers to resolve issues efficiently.,

• Take ownership of complex customer cases from start to finish.
• Investigate complaints thoroughly and resolve them in a structured way.
• Liaise directly with suppliers to coordinate solutions, including replacement parts where needed.
• Keep customers informed throughout their case lifecycle.
• Maintain accurate records and documentation of all actions.
• Collaborate with internal teams to resolve issues effectively.
• Handle inbound queries from retail and trade customers.
• Actively listen to customer concerns and work toward first-time resolution.
• Manage queries through the internal system efficiently.
• Support colleagues to maintain consistently high service standards.
• Keep customers updated on progress with their queries.
  
  Proven experience in complex case handling and/or technical support.
• Strong investigative and problem-solving abilities.
• Excellent communication skills and a professional telephone manner.
• Ability to manage workload in a fast-paced environment.
• High attention to detail and strong IT competency.
Preferred:
• Experience within the home improvement sector (windows, doors, glazing, or similar).
About You:
• Adaptable, proactive, and confident in handling complex customer matters.
• Comfortable supporting the wider team alongside managing your own cases.
• Committed to delivering excellent customer service while maintaining accuracy and efficiency.
If you're ready to take your Customer Service career to the next level and thrive in a role that challenges and rewards your skills, we want to hear from you!