Customer Service Advisor

We are recruiting to a Customer Advisor position within our Customer Experience Centre. This is a frontline role where you will provide support to facilitate community signposting across face-to-face, telephone and digital channels. You will act as a first point of contact, resolving enquiries wherever possible and ensuring a professional, efficient and consistent service. Key Responsibilities

• Deliver high-quality customer service across multiple access channels
• Resolve customer enquiries at the first point of contact wherever possible
• Accurately record customer interactions using council systems
• Signpost customers to appropriate services where required
• Work collaboratively as part of a team to meet service demands
  
  You will have experience in a customer-facing environment and be confident dealing with a wide range of enquiries.
Experience in one or more of the following areas is desirable:
• Working with community organisations and partner agencies across Walsall
You will also demonstrate:
• Strong communication skills (verbal and written)
• Ability to manage a varied workload in a fast-paced environment
• Confidence using digital systems
• A flexible and positive approach to team working
  
  Walsall Council is committed to delivering high-quality services to our residents. Our Customer Experience Centre plays a vital role as the first point of contact for a wide range of council services., At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole - particularly your 'Supporting Information' - reflects your own voice.
  
  Monday to Thursday: 8.45am - 5.15pm
• Friday: 8.45am - 4.45pm
• One hour unpaid lunch break daily