Customer Service Advisor
The Abbey, Monkerton, Exeter
Customer Service Advisor
Salary not available. View on company website.
The Abbey, Monkerton, Exeter
- Full time
- Temporary
- Onsite working
Posted 1 week ago, 17 Apr | Get your application in now before you're too late!
Closing date: Closing date not specified
Job ref: 6035d6bb88e143bd84d66945c18bba79
Location ref: Monkerton, Exeter
Full Job Description
In this role you will play a key part in helping us with customer queries to deliver a great customer experience with every contact - telephony/written correspondence. Reporting to the New Connections Manager within the heart of the operations team, as a New Connections customer service advisor, you won't just be helping our customers understand the installations process; you'll be part of the driving force behind revolutionising our many processes within the new connections team and delivering unparalleled customer experiences to both our large and mid-market customers., Call Handling: Serve as a point of escalation for customer queries that come via or phone lines.
Problem-Solving: Demonstrate a keen problem-solving ability, addressing issues with precision and efficiency.
Communication Excellence: Exhibit excellent communication skills.
To succeed you will need
Excellent verbal communication skills.
Ability to remain calm.
Problem solving skills.
Able to prioritise conflicting activities and work under pressure.
Ability to work collaboratively in a team and on own initiative.