Customer Service Advisor

If you're looking for a rewarding role where you'll make a real difference to our residents, this could be the opportunity for you. You'll be the voice of Milton Keynes City Council, helping people access vital services and ensuring every interaction is positive and professional. You'll manage incoming and outgoing contact with residents across telephone call, emails and online form submissions. This is a site-based role Interviews for this role will be held week commencing 11 & 18 May At Milton Keynes City Council, we aim to make a difference every day. We're dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.,

• Manage incoming and outgoing customer contact across telephone, email and online forms.
• Support residents with a wide range of services including waste and environment, housing, school admissions and registration.
• Maintain accurate records and ensure data protection and confidentiality.
• Provide assisted digital services for residents who need extra help accessing our services.
• Prepare and manage customer records on our corporate CRM system.
• Follow standardised processes for service requests, logging and tracking enquiries to resolution.
• Triage complaints and process councillor casework requests within agreed timescales.
  
  You'll bring:
• Awareness of IT systems and ability to use Microsoft Word and Excel.
• GCSE (or equivalent) in Maths and English.
• Strong customer service skills with the ability to gather and explain information clearly.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team, adapting to changing demands.
• Confidence to make decisions and manage tasks effectively.
  
  Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference. We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative. We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role. If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.


• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.