Customer Service Advisor

Are you passionate about helping people and providing exceptional service? Do you thrive in a fast-paced environment where your empathy and problem-solving skills make a real difference? AXA Assistance UK is looking for dedicated Customer Service Advisors to join our vibrant team in Redhill. This is more than just a job - it's an opportunity to be part of a company that values your contribution and supports your growth. Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitability-your potential matters most. Before the interview, you'll complete short assessments to showcase your strengths. This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you. Please note that the target start date for this job will be the 1^st of June 2026 and you will need to be 60% office based in Redhill (RH1 1PR). What you'll be doing:

• Deliver high-quality, compassionate customer service to support our clients
• Handle inbound calls with professionalism and understanding
• Guide customers through claims and inquiries, providing clear information and next steps
• Support customers with kindness, respecting their individual circumstances
• Use your initiative and available resources to find the best solutions
• Maintain accurate case notes and logs to ensure smooth case management
• Promote a positive image of AXA Assistance UK through professional conduct
• Work collaboratively with colleagues and support team efforts, especially during busy periods
• Contribute ideas to improve customer experience and operational efficiency
• Follow company policies and procedures, including handling vulnerable customers and complaints
  
  Excellent communication skills, both verbal and written
• Strong empathy and respect for all customers and colleagues
• Ability to work effectively with digital platforms and software
• Resilience and calmness when dealing with challenging situations
• Ability to work efficiently under pressure and meet deadlines
• Strong organizational and time management skills
• A team player who supports and learns from others
• Suitable home environment with reliable broadband (for homeworking)
• Previous experience in customer service, contact centers, or claims handling is a plus but not essential
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
• Starting Salary £24,750
• 22 days rising to a maximum of 27 days (based on a 5 day week)
• Retail Discounts
• Cycle2Work Scheme
• Discounted Home Insurance
• Employee Assistance Scheme
• Dr@Hand
• Discounted Gym Membership
• Free Financial Education/Pension Seminars