Customer Service Advisor
Connells Group, Pudding Pie Nook, Lancashire
Customer Service Advisor
Salary not available. View on company website.
Connells Group, Pudding Pie Nook, Lancashire
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 16 Jul | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: b2897d878f374331b584b3a9e37a12ca
Full Job Description
- Act as a central point of contact managing the effective resolution of queries from clients and colleagues
- Coordinating urgent and routine repairs and maintenance
- Liaising with trades people/contractors and keeping customers up to date
- Organising safety inspections and managing remedial works
- Liaising with landlords following regular property visits
- Assisting customers with general tenancy queries
- Carrying out weekly partnership calls with colleagues and welcome calls with new customers
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Providing a first-class service to maximise customer retention
- Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved
Strong customer service skills and confident communicator - Good team player
- Ability to stay calm under pressure
- Excellent negotiation and influencing skills
- Excellent planning and organisational skills
- Good analytical ability
Aiva Digicare + workplace / Car leasing and cycle to work scheme - Colleague discount scheme / Perks at work / Gym discounts
- Life assurance / Workplace pension scheme
- 23 days annual leave, increasing with length of service (and your birthday off)
Direct job link
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