Customer Service Advisor

Connells Group, Pudding Pie Nook, Lancashire

Customer Service Advisor

Salary not available. View on company website.

Connells Group, Pudding Pie Nook, Lancashire

  • Full time
  • Permanent
  • Onsite working

Posted 1 week ago, 16 Jul | Get your application in now before you're too late!

Closing date: Closing date not specified

job Ref: b2897d878f374331b584b3a9e37a12ca

Full Job Description

  • Act as a central point of contact managing the effective resolution of queries from clients and colleagues
  • Coordinating urgent and routine repairs and maintenance
  • Liaising with trades people/contractors and keeping customers up to date
  • Organising safety inspections and managing remedial works
  • Liaising with landlords following regular property visits
  • Assisting customers with general tenancy queries
  • Carrying out weekly partnership calls with colleagues and welcome calls with new customers
  • Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
  • Providing a first-class service to maximise customer retention
  • Ensuring personal and team deadlines are met, service levels maintained and KPI's achieved

    Strong customer service skills and confident communicator
  • Good team player
  • Ability to stay calm under pressure
  • Excellent negotiation and influencing skills
  • Excellent planning and organisational skills
  • Good analytical ability

    Aiva Digicare + workplace / Car leasing and cycle to work scheme
  • Colleague discount scheme / Perks at work / Gym discounts
  • Life assurance / Workplace pension scheme
  • 23 days annual leave, increasing with length of service (and your birthday off)

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