Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you.

As a Customer Service Advisor at our Stourbridge Branch, you will ensure our customers' needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs.

What the role will look like:

To be the face of the West Brom
To deliver excellent customer service every time
Identifying and providing solutions to customers' needs
Providing solutions to individual customers' needs
Cash and cheque handling
Supporting with customer queries around their mortgages and savings
Supporting with local community projects

You'll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it's important to be able to build rapport and relationships.
Exceptional customer service experience with a genuine interest in customers & their needs.
Driving enthusiasm within a team.
You'll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it's important to be attentive to detail., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

We pride ourselves on our development opportunities and always look to promote from within wherever possible,
Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year,
2 paid volunteering days a year,
Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we'll match your further contributions up to 10.6%
Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave,
Life assurance provided by the Society at 4 times your salary,
Yearly performance related pay scheme and pay review,
Private medical insurance that's discounted when your time with us grows, with the option to include family members,
Salary Sacrifice Electric/Hybrid Car Scheme,
A Perkbox account - giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom's biggest asset that doesn't mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.