Customer Service Advisor £27,468 - £28,010, Moreton in MarshPermanent, 37 hours per week About the role…Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council.If you take pride in the quality of service you provide with the ability to work to tight deadlines and can communicate well we would love to hear from you.This role is Monday to Friday 08.45-17.00.This role covers the Cotswolds, famous for quintessentially English market towns and villages built from honey-coloured stone. With a range of gently rolling hills and the largest area of outstanding natural beauty in England making it a perfect base for walking and cycling, you will have this right on your doorstep.You will need…A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include

Maths and EnglishOutstanding ICT and keyboard skills and the ability to simultaneously use multiple Microsoft, Google and bespoke systemsEvidence of experience in a fast paced, high volume customer focussed environment e.g. contact centresExcellent active listening skills that demonstrate a customer focus and understanding and have the ability to interpret customer requests for informationThe ability to multitaskFor more information about this role please see the Job Description/Person Specification.Potential interview date: Week commencing 8th JulySpecial Conditions…Ability to travelBPSSWho are we… Publica is a unique place to work - we're a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer focused organisation driven by real user needs.What can we do for you… 27 days paid annual