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Customer Service Advisor

Carlsberg Group, Wolverhampton

Customer Service Advisor

Salary Not Specified

Carlsberg Group, Wolverhampton

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 9 Jun | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 4087174861294f32932d6f87bc073916

Full Job Description

  • Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
  • Communicate with customers through inbound/outbound calls, chats, and emails
  • Follow company procedure on customer responses
  • Promote on-line digital applications to customers
  • Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals

    Recent call centre experience or customer facing environment would be desirable but not essential
  • Someone who is a self-starter and can really hit the ground running
  • Working well within a team, but can also manage their own time and workload
  • Able to quickly identify problems, think flexibly and resolve issues
  • Strong communication skills, a sympathetic telephone manner
  • Passionate about providing high quality customer focused services
  • Excellent administration, IT, and organisational skills with good experience of using MS office software

    This is an exciting time to join our newly formed business - with their incredible individual history's, innovation of products and some of the UK's most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.

    Competitive Salary with extensive benefits:
  • Product allowance - alcoholic & non alcoholic choices
  • Company bonus scheme
  • Life Assurance
  • Access to 24/7 GP services
  • Company pension contribution
  • Generous holiday (inc bank holidays & trading)
  • Access to a range of high street discounts
    • Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy. With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depot's servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

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