Customer Service Adviser

About UsLibraries in Oxfordshire are trusted spaces, free to enter and open to all. Our libraries offer a range of books, digital and other resources and trained staff to help our customers. We provide cultural and creative enrichment, promote reading and literacy and provide digital access and support for our users. Our aim is to help everyone achieve their full potential and to lead healthier and happier lives with greater prosperity and stronger, more resilient communities.About the RoleCustomer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, you will be expected to help facilitate events and activities for the local community. This role is also detail oriented and involves performing administrative

duties and organising library material and information, a high level of attention to detail is crucial. This role includes 2 evenings a week and 1 in 4 Saturdays, on a 4-week working pattern.About youWe are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same. You must love working with the public, have good digital skills and be calm under pressure. You will have excellent communication skills and be able to work with the team to deliver events and activities for all ages. For an inform discussion about the role, or to clarify the 4-week working pattern, please contact Linda Kinge at Banbury Library via Linda.Kinge@oxfordshire.gov.ukor call .Application ProcedureTo apply, you will need to complete an online application form. This includes a section asking you to explain how you meet the selection criteria, as specified in the job description. To
ensure you understand the requirements of the role in a library environment, we also require you to answer the "killer question" explaining the most important function of libraries within the community, before your full application is shortlisted.You may attach a cover letter and/or CV to your application form, however it is not mandatory.Interviews will be scheduled on the 11th and 12th of June. Rewards and benefitsGenerous holiday allowance, with option to 'buy' additional holidayA comprehensive Local Government Pension Scheme (LGPS).Employee Assistance Programme including access to health and wellbeingsupport.A range of staff discounts including travel, holidays, insurance, food, health & leisure activities.Great learning and development opportunities tosupportyour ongoing developmentOurcommitmentto:Equality, Diversity and InclusionAt Oxfordshire County Council we are proud of our diverse workforce.Everyone is accepted for who they are, regardless of age, disability,
gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peersupport, education and safe spaces for all.Ourcommitmentto:Guaranteed Interview SchemesAs a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.Ourcommitmentto:SafeguardingOxfordshire County Council are committed to safeguarding and promoting