Customer Service Adviser

The Admissions Customer Service Adviser is a member the University's Marketing, Student Recruitment and Admissions team. As the first point of contact for many enquirers and applicants, they play a crucial role in supporting the teams responsible for new student recruitment. The successful candidate will be part of a team that works quickly and efficiently in a constantly changing environment. They provide a helpful, informative and responsive service, ensuring that applicants and other customers have a positive experience as part of their application journey., span class=\\"jobDetsMarker\\"
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Recruitment and Admissions team.
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As the first point of contact for many enquirers and applicants, they play a crucial role in supporting the teams responsible for new student recruitment. The successful candidate will be part of a team that works quickly and efficiently in a constantly changing environment. They provide a helpful, informative and responsive service, ensuring that applicants and other customers have a positive experience as part of their application journey.
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The Customer Service Adviser needs the ability to provide accurate advice in accordance with guidance. They will have excellent oral and written communication skills when handling a high volume of queries - by telephone, in-person, email and Live Chat. They will also need the ability to manage multiple tasks and to prioritise effectively. Please see the person specification for a full list of requirements for this post.
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At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
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To support this commitment we have our
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Global Forum
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, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based
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Faith Centre
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, which hosts regular services, meetings and events organised by our chaplains and faith representatives.
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The Customer Service Adviser needs the ability to provide accurate advice in accordance with guidance. They will have excellent oral and written communication skills when handling a high volume of queries - by telephone, in-person, email and Live Chat. They will also need the ability to manage multiple tasks and to prioritise effectively. Please see the person specification for a full list of requirements for this post.

At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
To support this commitment we have our , a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based , which hosts regular services, meetings and events organised by our chaplains and faith representatives.